BS & LD Enterprise Ltd is dedicated to delivering exceptional consultancy services and ensuring client satisfaction. We value feedback and have established a clear complaint policy to address any concerns effectively and equitably. This policy encompasses all customers, clients, and stakeholders who wish to voice concerns or complaints about our services, staff, or policies.
Submitting a complaint
You can lodge a complaint through the following channels:
- In writing: You can send a letter to BS&LD Enterprise Ltd, Studio 9, The Watermark, 9-15 Ribbleton Lane, Preston, PR1 5EZ
- Via email: info@bsandld.com
- In person: Visit our office at the above address and speak with a staff member
To facilitate efficient resolution, please include:
- Your full name and contact information
- A detailed description of the issue
- Any relevant supporting documents or evidence
- Your preferred resolution
Complaint handling process
Our complaint handling process is designed to ensure that your concerns are addressed efficiently and effectively. Once a complaint is received, we will acknowledge it within 3-5 working days. Following this acknowledgement, a designated staff member will be assigned to investigate the matter thoroughly. During this investigation, you may be asked to provide additional information if necessary to help us better understand the issue and resolve it promptly. After completing the review, we will provide a formal response within 14 working days from the date the complaint was first lodged. This structured approach ensures that all complaints are handled with care and attention to detail.
If you are unsatisfied with the response, you can escalate the complaint to the company director in writing:
Director
BS & LD Enterprise Ltd.
Studio 9, The Watermark
9-15 Ribbleton Lane, Preston, PR1 5EZ
Email: info@bsandld.com
We handle all complaints confidentially, sharing information only with those directly involved. We regularly review feedback to enhance our services and ensure fair treatment for all clients.